Whether you have bought your new equipment from us or have had your equipment serviced, our most commonly asked questions should be able to assist your immediate needs.
What are your delivery charges?
We do not charge for delivery on new orders over £100.00 (excluding VAT). Small orders with a value of less than £100.00 (excluding VAT) will incur a small fee of £10.00 (excluding VAT).
Small/medium items that are sent in for service will incur a small fee of £10.00 (excluding VAT), larger items will incur a fee of £25.00 (excluding VAT).
Delivery of some larger items and deliveries to non-UK mainland locations may incur a surcharge, and we may contact you after you order with more information.
How do I return a product?
First and foremost, we are really sorry that you want to return something to us. Our team will be happy to assist in the return of your order, please call them on 01753 386 733 and refer to the Shipping & Returns page for further details.
Once the item has been returned and successfully processed, your account will be credited. (Providing all conditions are met - See Shipping & Returns Page)
I can't find a product on the website
We try and make our website as user friendly as possible, but in some cases the search terms you are using may be different from the ones listed on the website.
How can I track my order?
Once your order has been dispatched, an email will be issued to you with a tracking number for your parcel.
My order is missing or incomplete
If you’re order has not arrived or is incomplete please feel free to contact us on 01753 386 733 and a member of the team will be happy to assist in resolving the matter.
When will I receive my order?
We aim to process all orders for in-stock items that are placed before 4pm, Monday to Friday the same day the order is received. At times of high demand, such as bank holidays / public holidays, dispatches may be delayed.
If your order contains a ‘made to order’ item, or an item that is delivered directly by the manufacturer a lead time will be provided at point of processing. Some suppliers that deliver directly to you may contact you to arrange a convenient time and to check access to your property.
If you need your order urgently, or to guarantee delivery by a certain time, please call us and we'll be happy to help.
Where do you deliver?
We deliver to all parts of the mainland UK only.We currently do not ship outside the United Kingdom.
Can I specify a time for my delivery?
If you require your order to be delivered by a certain time, please contact us on 01753 386 733.
What happens if I'm not in to receive my order?
All items we ship are done so by Special Delivery and therefore require a signature on receipt.
In most instances, our delivery partners will not leave your order with a neighbour or in a location you specify (such as the porch or rear of the property).
If you are not available when your order is delivered, the delivery service will leave you a card. You can contact them directly to arrange re-delivery.
After three failed delivery attempts, your order will be returned to us, and we will try to contact you to arrange a more convenient time to receive your order.
How can I pay for my order?
If you are an NHS Trust, Private Hospital Group or any other institutional body and order from us frequently or regularly get your equipment serviced by us, we will happily open an immediate 30-day account on receipt of an official purchase order.
For private and retail customers we would happily accept payment via Cheque, Bank Transfer or BACS. (If payment is made by cheque, goods can only be dispatched once the cheque has cleared)
How can I create a credit account?
An immediate 30-day account can be opened on receipt of an official purchase order whether you are looking to purchase new equipment or are a frequent customer through our Equipment Maintenance and Repair facilities.
Need further assistance?
If your question does not appear above or if have any further queries, please call us on 01753 386 733 and a member of our team will be happy to help.